Privacy Policy

Welcome to British Energy Services. We understand that privacy can be a serious matter for anyone and pledge to safeguard any personal information collected from anyone. The current Privacy Policy covers how information is collected, used and secured when people use our website, services, or otherwise communicate with us.

1. Information We Collect

1.1 Personal Information

We collect the following personal data when you apply for grants or use our services:

Full name
Address and postcode
Email address
Phone number
Proof of eligibility (e.g., benefit status or income details)

1.2 Technical Information

When you visit our website, we may collect:

IP address
Browser type and version
Device information
Cookies and usage data

2. How We Use Your Information

Personal data is used for the following purposes:

Grant Application Processing: Assessing the application of a person for grants and sending an application form on behalf of that person.
Service Delivery: To schedule installations and provide customer support.
Compliance: To comply with legal obligations regarding the Energy Company Oblligation (ECO) scheme.
Improvement: To improve our services and website functionality.
Marketing: To send you updates, promotions, and offers (only with your consent).

3. How We Share Your Information

We may share your information with:

Energy Companies: For grant approval under the ECO scheme.
Certified Installers: To facilitate heating system or insulation installations.
Regulatory Bodies: Compliance with audits and all legalities.
Third-Party Service Providers: For website analytics or communications services (for example, email platforms).

We never sell nor rent your personal information to any third parties.

4. Data Retention

Your personal information is stored as long as it is required for the reasons specified in this policy or the legal obligations for it. Normally, we keep the data anywhere around seven years to comply with rules and regulations.

5. Your Data Protection Rights

You have the following rights under UK GDPR:

Access: Request a copy of your personal data.
Correction: Correct inaccurate or incomplete information.
Erasure: Request deletion of your data, subject to legal requirements.
Restriction: Limit how your data is processed.
Objection: Opt-out of certain processing activities, including marketing.
Data Portability: Request transfer of your data to another organization.

To exercise these rights, please contact us using the details provided below.

6. Security Measures

We implement industry-standard security measures to protect your personal data, including:

Encryption of sensitive information
Secure servers and firewalls
Regular audits and security checks

However, no system is completely secure, and we cannot guarantee the absolute safety of your data.

7. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies collect information about:

Your preferences
Pages visited
Time spent on the website

Manage cookie preferences via your browser settings. For more information, view our Cookie Policy.

8. Links to Third-Party Websites

Our website may link to other websites. We are not liable for their privacy practices. Be sure to check their policies before providing any personal information.

9. Updates to This Privacy Policy

We may sometimes need to update this Privacy Policy to reflect changes in law or practice. The latest version of this policy will always be available on our website, clearly marking the date “Last Updated.

10. Contact Us

If you have any questions regarding this Privacy Policy or want to invoke your rights related to data protection, contact us:

British Energy Services Email: contact@britishenergyservices.co.uk Phone: 07883315562 , Address: 167-169 Great Portland Street,

5th Floor, London, W1W 5PF, United Kingdom

Your Consent

By using our website or services, you consent to the terms of this Privacy Policy.

This Privacy Policy is designed to protect your rights while ensuring transparency about how we handle your data.