Terms & Conditions

Welcome to British Energy Services. By using our website or services, you agree to these Terms & Conditions. Please read them carefully before proceeding. If you do not agree, you must stop using our services immediately.

1. Definitions

• “We,” “Us,” or “Our”: Refers to British Energy Services.
• “You” or “Your”: Refers to the user, customer, or applicant.
• “Services”: Refers to grant application support, energy efficiency assessments, and installation services for boilers, heat pumps, insulation, and central heating systems.

2. Eligibility for Grants

To qualify for grants under the Energy Company Obligation (ECO) scheme:

1. You must meet the eligibility criteria set by the scheme, which may include being on qualifying benefits or demonstrating low income.
2. Your property must be located in England, Scotland, or Wales.
3. Eligibility requirements are subject to change, and final decisions are made by the funding energy company.

3. Use of Our Website

• You agree to use our website for lawful purposes only.
• Unauthorized use, such as hacking, transmitting harmful code, or breaching security, is strictly prohibited.
• We reserve the right to suspend or terminate access if misuse is detected.

4. Application Process

1. Initial Assessment: We will collect details about your property and eligibility to process your grant application.
2. Accuracy of Information: You must provide accurate and truthful information. Inaccurate data may result in application rejection.
3. Approval and Installation: Grant approval is subject to review by energy companies, and timelines may vary. Installations are completed only after approvals.

5. Payment Terms

Most services are fully funded through grants. If partial payments or co-funding are required, this will be communicated in advance.

6. Service Limitations

1. Our services are dependent on third-party energy companies and government schemes.
2. We cannot guarantee grant approval, as decisions are beyond our control.
3. Installation timelines are estimates and may vary due to unforeseen circumstances.

7. Warranties and Liability

• Warranties: All installations are carried out by certified professionals, and materials come with manufacturer warranties.
• Liability: While we ensure high-quality service, we are not liable for delays, application rejections, or third-party issues.
• We are not responsible for damages caused by misuse or negligence after installation.

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is owned by British Energy Services and protected by copyright laws. Unauthorized use is prohibited.

9. Privacy and Data Protection

We process your personal data according to our Privacy Policy. By using our services, you consent to such processing and confirm that all data provided is accurate.

10. Changes to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time. Changes will be updated on our website with the “Last Updated” date clearly indicated. Continued use of our services implies acceptance of updated terms.

11. Complaints and Dispute Resolution

If you are unsatisfied with our services, you may contact us to raise a complaint.

• Email: complaints@britishenergyservices.co.uk
• Phone: 0800 123 4567 We aim to resolve disputes amicably. If unresolved, disputes will be subject to UK law and jurisdiction.

12. Termination of Services

We may terminate your access to services if you breach these Terms & Conditions or provide false information.

13. Governing Law

These Terms & Conditions are governed by the laws of England, Scotland, and Wales.

14. Contact Us

For any questions about these Terms & Conditions, please contact us:

British Energy Services 

Email: contact@britishenergyservices.co.uk 

Phone: 07883315562

Address: 167-169 Great Portland Street,

5th Floor, London, W1W 5PF, United Kingdom

Acceptance of Terms

By using our website or services, you confirm your acceptance of these Terms & Conditions.